Overview
Installing central air conditioning, or replacing a system that has reached the end of its life, is one of the larger home equipment decisions most people make. A split system has an outdoor condenser and an indoor evaporator coil, usually sitting on top of a furnace or air handler, connected by refrigerant lines. The equipment itself matters, but the quality of the installation, including sizing, refrigerant charge, airflow and duct condition, has a large effect on comfort, efficiency and lifespan.
Homes without existing ductwork have other options. Ductless mini-split systems place one or more indoor heads in rooms and connect to an outdoor unit. Some homes add ducts in attics or basements. And in many climates, heat pumps, which provide both cooling and heating, are now considered alongside traditional air conditioners whenever cooling equipment is replaced.
A thorough contractor will visit the home before quoting. Expect questions about rooms that are hard to cool, how long you plan to stay in the house, noise concerns and your budget. You should also expect them to look at the electrical panel, the location for the outdoor unit and the condition of the ducts and indoor equipment.
The usual process
- Permits and inspection where required.
- Line set and electrical. Refrigerant lines may be reused or replaced, and a dedicated circuit and disconnect are typically required.
- Equipment matching. The outdoor unit, indoor coil and furnace or air handler should be compatible to achieve rated efficiency.
- Pad and placement. The outdoor unit needs a stable, level base and adequate clearance for airflow and service.
- Walkthrough. A good installer explains filter changes, thermostat settings and warranty registration.
- Refrigerant charge and commissioning. After installation, the system should be evacuated, charged and tested for proper operation.
- Load calculation. Sizing should come from a calculation of the home's heat gain rather than a rule of thumb.
What affects the outcome
- Duct condition affects results. Leaky or undersized ducts can undermine even a well-chosen system.
- Get comparable quotes. Make sure bids specify the same equipment tier, scope and included items.
- Noise varies by model. If the outdoor unit will be near a bedroom or patio, ask about sound ratings.
- Matching with an older furnace may limit options. Some high-efficiency systems require a variable-speed blower.
- Efficiency is rated in SEER2. Higher-rated units use less energy but cost more; the payback depends on how much you use cooling.
- Oversizing is a common problem. An oversized system can cool quickly but cycle often, leaving humidity and uneven temperatures.
- A heat pump may be worth comparing, since it can provide both cooling and heating with one outdoor unit.
What to have ready
- Mention what you have already checked, such as the thermostat batteries and settings, the filter and the breaker.
- List times you can be reached and when someone can provide access.
- Note any rooms that are consistently too hot or too cold, which can point to duct or zoning issues.
- If you smell gas or suspect carbon monoxide, leave the home and contact your gas utility or emergency services first, before sending any inquiry.
- Describe the symptom in plain terms: no heat, weak airflow, short cycling, odd smells, noises or a thermostat that will not respond.
When to keep looking
- Pressure to buy immediately with a deal that expires the same day.
- Reluctance to show license or insurance information.
- Large cash-only payments requested up front.
- A replacement recommendation without a load calculation or any measurement of the home.
- No written proposal that lists the equipment model numbers, scope of work and permit responsibility.
What to ask before you commit
- Will you perform a load calculation, and can I see the result?
- What equipment do you recommend, and what are the alternatives at different price points?
- Is a heat pump worth considering for my home?
- Will you replace the line set and indoor coil, or reuse them?
- Does the quote include permits, electrical work, the pad and removal of the old unit?
- How will you verify the refrigerant charge and airflow after installation?
- What warranties cover the equipment and the labor, and who registers them?
- Are there current rebates or incentives that apply?
Common questions
- What size air conditioner do I need?
- The right size depends on your home's insulation, windows, orientation, air leakage and layout. A load calculation is the reliable way to determine it.
- Should I replace my furnace at the same time as my AC?
- Not always, but replacing them together can make matching easier. If the furnace is older, a contractor can explain the trade-offs of each approach.
- How long does an AC installation take?
- A straightforward replacement often takes a day. New ductwork, electrical upgrades or a complex placement can add time.
Related topics
- Furnace Repair and Replacement: What a furnace repair visit involves, signs a furnace may need replacing, and what to ask an HVAC contractor before you decide.
- Ductwork and Indoor Air Quality: Duct sealing, repair, cleaning and indoor air quality options, plus what to ask an HVAC contractor.
- Heat Pumps: How heat pumps work for heating and cooling, cold-climate considerations, and what to ask an installer.